Site User FAQ's

  • Which internet browsers do you support?+

    The following internet browsers are supported. Earlier versions may work but you may not experience optimal performance.

    Internet Explorer 8.0 and above (Windows)
    Firefox 6.0 (Macintosh OSX 10 and Windows XP+)
    Safari 5.5 (Macintosh OSX 10 and Windows XP+)
    Opera 11.61 (Macintosh OSX 10 and Windows XP+)
    Google Chrome (Windows XP+)

  • Are there any additional requirements?+

    Javascript, cookies and images will need to be enabled - this will be the default status of a new computer. To view virtual tours you will also need a Java Virtual Machine enabled which can be downloaded from Sun Microsystems - www.java.com.

    Adobe Acrobat, Create and share Adobe PDF documents with Acrobat 9 Pro software, the essential PDF solution for business. Now create seamless document portfolios with a wide variety of content, help protect your documents and easily create and manage electronic forms - www.adobe.com

  • Which screen resolution do you recommend?+

    We recommend you view the site at a minimum resolution of 1024 x 768.

  • Currency selection options?+

    On the home page simply select the currency of your choice and the entire data base of the TWPN properties will default into this currency - enabling you to view all of our properties in your selected currency.

    Don't worry about the conversion rates as the currencies are Dynamic and therefore continually up to date.

  • Language translate options+

    On the home page simply select the Google Translate button located just below the main property search tool and the entire TWPN website will revert to your selected language!

  • Who are TWPN.com / The World Property Network and what do they do?+

    TWPN.com is set to become a leading global property website with a comprehensive search facility to find global properties, land or developments- both sales and rentals, residential and commercial - worldwide! TWPN.com has evolved from the knowledge and frustrations of property trading, at home and overseas, experienced by the founders of the company.

    We are not Estate Agents or Developers but are just like you, the general public, who desire a fair and honest property transaction at the right price with the least amount of personal 'Time Burn' together with being hassle free - our goal is to achieve this for you - the buying / selling public.

    Also on the site, you will find independent editorial on the housing market, guides on buying, selling and renting processes, also a comprehensive database about each country where we showcase properties.

    Our goal is to cover 246 countries worldwide, with an estimated 8 million properties to be listed on the site within 3 years.

  • Does it cost anything to register or find a property?+

    No, it does not cost anything to search or register for properties.

  • How do I register as a property purchaser or tenant?+

    On the TWPN 'Home Page' go to the top right hand side of the page, there you will see 'Register' click on there and this will take you to our simple 'Site User Registration Page' procedure.

  • What are the benefits of being registered with TWPN?+

    There are no charges.
    Create your own property portfolio - You will be in control of all your interests. You won't need to start a search again. Just save the properties that you are interested in once and you can revisit them as many times as you like. Save, edit, and delete your portfolio as much as you please. There isn't an expiry period, unless you un-register with us.
    You will have access to our state of the art TWPN iPhone APP and SMS/MMS mobile alert service, as well as sending an email you can text a property straight to your partner, family or friend's mobile phone and they will receive the property within minutes which includes photos of the properties together with complete details. Our iPhone APP and MMS (Media Messaging Service) data is sent at the same speed and file size as a normal standard SMS (Short Messaging Service).
    TWPN has compiled and resourced from leading and highly respected companies, a service partnership program relating to Global Property Trading, which we feel and hope will help the transition from your initial search for property to the day you move in. Please refer to our home page for our list of services. There will be special offers and rates on these services and as a registered TWPN user, you will immediately receive newsletters and information on special offers as they arrive. We can automatically e-mail you with our 'Property Match' Service. How the system works? - Any new properties that are registered on to our site that match your search criteria preferences, you get to know about it first! - Select your preference; either E-Mail, iPhone APP, MMS, SMS or phone call.
    We'll send you email updates as frequently as you request, or until you tell us to stop sending them.
    You can change or delete your email updates whenever you wish simply by clicking the "Your e-mail Updates" link above the menu bar.
    We will not send you unsolicited emails unless you specifically "Opt In" to receive mailings from us or third parties.
    You will be asked to confirm your search criteria, and tell us how often you'd like to receive updates from us.
    As a registered member you have the option to receive our comprehensive email Newsletter / What's New information service.
    We will soon be introducing our exciting Members Loyalty Program, where, as a registered member you will be invited to enjoy preferential benefits from our Service Partners, together with the option join our TWPN Credit Card, and Air Miles loyalty program.

  • How do I cancel my registration?+

    Your registration is indefinite, if you would like to cancel your registration at any time, simply do this by going into your account settings through your personal property portfolio (My TWPN) and closing your TWPN registration.How do I cancel 'Email, iPhone APP, MMS or SMS Alerts?' If you would like to cancel any alerts that you are receiving, simply follow the cancellation instructions at the bottom of the alerts you receive from TWPN.com and also by un-ticking the tick box, by going into your account settings through your personal property portfolio (My TWPN) and changing your personal settings.

  • I've forgotten my password - what do I do?+

    On the TWPN "Home Page" go to the "Sign in" area located on the top right hand side of the page, click on there and you will go to the password reminder section. All you have to do is enter your email address and your password will immediately be sent to you via your email address registered with us.

  • Can I change my password?+

    If you would like to change your password at any time, simply do this by going into your account settings through your personal property portfolio (My TWPN) and changing your password here.

  • My property search details are incorrect how can I change them?+

    You can do this once you reach a search results page, by adding new search criteria and clicking 'Save Search'. and then select the search you wish to amend, and then click on 'Amend My Search' button. You are also able to delete saved searches from the same area by selecting the search you wish to delete and then clicking 'Delete'.

  • What services do you offer apart from property sales and rentals?+

    TWPN offers the following services:

    Financial services
    Foreign exchange
    Global tax advice
    Healthcare services
    Insurance services
    Investment services
    Legal services
    Mortgage services
    Property tax
    Relocation services
    Survey & valuation services
    Travel services

    Note: TWPN's services are updated frequently, so please check out our latest services often!

  • How do I 'Request Further Details' or 'Arrange Viewing'?+

    Simply click the links and send your email which will be received directly by the listing company. All of the Property Developers and Estate Agents who are showcasing or listing their properties, investments, land and plots have agreements with us.

    Once the Property Developer or Estate Agency receives your email to either:

    'Property Enquiry' or 'Arrange a Viewing'

    They will contact you directly by your preferred method of communication as requested by you and at a time that you stipulate.You must be a registered member of TWPN to use this facility, which is free.

    Would you like to register now click here.

  • Is TWPN.com an estate agency or land developer?+

    TWPN.com is not an Estate Agency or Land Developer. We are an international property network and software company, which allows Estate and Letting Agents, Land Developers and Investors to showcase or list their properties, lands and plots.

  • What areas does TWPN.com cover?+

    TWPN.com covers property worldwide including residential sales & renting, commercial sales & renting and land sales.

  • Why don't all the properties have full details and photos?+

    TWPN.com encourages all our listing companies to provide as many details and photos as possible on the site. However, sometimes an Estate Agent or Developer wishes to place the property on the site as soon as they are instructed and they don't always have all the information.

    In these instances the properties may display with the 'awaiting photo from agent' icon.

    If you feel that a property doesn't have as much information as you would like, please mention this to us via our Feedback / Tell The Chairman icon.

  • How do I search for property on TWPN.com?+

    You are able to search for properties in four ways:

    1 - Property ID

    Fast Track Search Simply type in on the home page our Property ID Number, this number may have been sent to you via email or our iPhone APP, MMS / SMS texting option though a friend or relation.You may know the number from a past visit to our network or from a printed version for the property where the reference number appears on the top left side of the description details.

    2 - Country search

    Fast Track Simply select the country of your choice and select GO! This option will transport you to the country you select without entering any personal search options or preferences.

    3 - Advanced search

    Select GO! This option will allow you to create an advanced search for your personal property requirements.

    4 - Quick search

    Fast Track Select the boxes in the table to allow a quick search of the properties / Investments or Land & Plots TWPN.com has available from your personal selection criteria.Then select GO! Please note Zip / Postcode search option is only for the U.K. & U.S.A.

  • I am looking to purchase abroad, how are the currencies displayed?+

    The currencies are displayed in the local currency of the country that you are looking to purchase in by automatic default, however there will be a permanent conversion chart of the local currency into the more widely used and more globally recognised currencies for trading being located below each property viewed. Or simply convert the entire TWPN website by selecting the currency button on the home page.

  • What area will my search results cover if I expand the location?+

    The radius for searches on TWPN.com is measured from the central point of your original search. The central point is defined as the middle point between the furthest North, South, East and West points. All searches which increase the radius do so from the central point by the distance specified, and will always include the original search area.

  • Why don't you recognize the location I type in?+

    The most common reason for this is misspellings. Double check your location to make sure you spelt the place name or entered the postcode correctly. Alternatively try searching using the maps or drill down lists to see if you can find the area you are searching for.

  • How do I save a property to a shortlist / 'My TWPN Portfolio'?+

    You can easily save properties that interest you. Click on add to portfolio from the search results or property page.

    We respect the privacy of our registered members. We will not send you unsolicited emails or pass your name to any of our partners, unless you specifically "opt in" to receive mailings from us or third parties.

    Thereafter, just click save property whenever a property interests you. You can see your list of saved properties by clicking on "My TWPN" link above the menu bar.

  • How often are the properties / land & plots updated on TWPN?+

    Properties are updated continuously by the individual sellers and companies, TWPN has developed a detailed automated system which automatically refreshes the status being updated.

    If a seller does not take action with a specific property when the renewal period is due; the property will be automatically removed from TWPN website.This keeps you the property purchaser searching for only the latest and up to date properties on the market and not viewing old properties that may have been sold and therefore no longer available.

  • How about duplication of properties and land / plots?+

    Our site has been designed and created in order to not allow duplication of properties. If a property is attempted to be listed and already exists on our system, our 'Quality control' automated system will prevent the uploading of the property, land or plot.

  • Is it your intention to change the design of the website?+

    TWPN.com considers our website to be 'Work in Progress' on a continuous basis. As we are a global network covering literally the worlds countries we will always listen and act to all of the individuals that use our site.

    We are the biggest critics of our business and are always looking at ways to improve the user experience so we openly invite all kinds of feedback as to how we can improve the software and site allowing us to evolve our business model. And to this end ask for ongoing feedback. Please email us on feeback@TWPN.com

  • Can I contact TWPN.com to help me find a property?+

    No, we are not able to do the property searches for you or to recommend individual properties for you. TWPN.com has been designed to help you find a property quickly, efficiently and hassle free - from anywhere in the world to anywhere in the world. You are always 'three clicks' away from finding the selection of your choice.

  • I don't understand some of the abbreviations on the site - can you tell me what they mean?+

    GCH Gas Central, GFCH Gas Fired Central Heating, INC. Inclusive, NEG Negotiable, OCH Oil Central Heating, OIEO Offers in the Excess of, OIRO Offers in Region of, PCM Per Calendar Month, POA Price on Asking, PROF Professionals, PW Per Week, SSTC Sold Subject To Contract, U/O Under Offer, VGC Very Good Condition, WC Water Closet - Toilet

  • Who should I contact if I have further questions on the site?+

    For general enquiries please email customer.services@TWPN.com For technical queries please email tech.support@TWPN.com

  • What should I do if my enquiries are not being answered?+

    As a valued registered client of TWPN.com we take pride in delivering the very best service and in an environment of speed and efficiency. Therefore, the performance of any of our registered sellers must adhere to this corporate goal that TWPN.com has set.

    Also all of our Land and property developers / estate agents are under contract with us to ensure that they respond to all enquiries within a set period of time.

    If your enquiry is of a general nature please contact us at our Customer Services department customer.services@TWPN.com. If you are not receiving the level of service that you expect from us then please contact our Chairman directly on chairman@TWPN.com, who will respond immediately.

  • What do I do if I am interested in one of the TWPN service partner's products?+

    Simply click on the relevant Resources Icon in the country you are currently viewing and you will be presented with the services that they provide.

  • Can I sell my home privately through TWPN.com?+

    TWPN.com does not currently allow direct private sales. As part of our commitment to our users, we only work through estate agents and land developers because they are covered by the Estate Agency Act 1979 and the Property Misdescriptions Act 1991, which requires them to be truthful in their advertising about property and affords protection to both buyer and seller. Alternatively, ask your preferred agent to contact TWPN.com about advertising.

  • Your feedback counts - Tell The Chairman!+

    All users to this website are clearly important to the long term benefits for not only TWPN.com but also its clients and associated services. It is for this reason TWPN.com is providing a customer feedback section, found on the Home Page, 'Tell The Chairman'.

    If there are any suggestions you may have for improving our Service Partner offers and any you feel may be relevant, TWPN.com will welcome all suggestions and if there is demand enough for a certain service we do our best to feature the service being requested.