Privacy Policy

Who we are.

"We" are TWPN (UK) Limited trading as both "" and "The".


We are committed to protecting your privacy. This privacy policy explains how and for what purposes we use the information collected about you via (referred to below as "this Site"). Please read this privacy policy carefully. By using this Site and any services we offer via this Site, you are agree to this privacy policy governing your use of this Site and the collection by us of information about you. If you do not accept this privacy policy you must not use this Site. If you have any queries or require any further information about this privacy policy or our use of your personal information please do not hesitate to contact us at TWPN (UK) Limited, Logix House, Wrotham Road, Meopham, Kent DA13 0QB or by contacting us through this Site.

In general, we use the information we collect about you to:

  • Help our members provide more personalised services to you
  • Improve the features and services we offer
  • Support our own marketing and promotion efforts

Personal information collected.

When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. In addition to asking you to submit personal information, we may also collect information about you automatically when you visit this Site. This may include information about your use of this Site as well as information about you from the emails or letters you send and which are sent to you. Finally, we may collect information about your property and the type of property you wish to purchase as well as the businesses and other services you search for and use via this Site.

Information collection and use.

Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. You agree that we may obtain, hold, correlate, merge and use your information for the purpose of providing you with our services and for our internal business purposes. We may, for example, aggregate the information you provide to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you. We try to limit our customer contact program to acceptable levels, but if you wish to exercise your right to opt out, please contact us using the contact details stated above. Please note, however, that opting out could stop us contacting you from time to time about any of our services that may benefit you.

Unless you have given us your consent, we will not provide information about you to companies outside our group to use for their own marketing purposes. We disclose information about our customers only with their consent, or if we are required to do so by law. Sometimes we may need to give information to our agents and subcontractors so that they can provide our services for us. Sometimes these companies may be located abroad in countries that do not have data protection laws. In these circumstances we always take great care to ensure that your personal information is kept safe and secure.

Examples of where we may collect and use your personal information include (without limitation):

  • If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time via the Site's 'member’s area'.
  • The information that you complete when you contact an agent or submit an enquiry to an agent is recorded by us and is sent to the agent that you wish to contact.
  • If you register with us and save details of properties you are interested in, we can identify which properties you have saved.
  • If you register with us and receive email updates from us notifying you of new properties matching your criteria, we record the criteria you have set and details of the properties which we have sent to you. We may also send details of the criteria you have sent to agents to allow them to provide a more personalised service to you.

Who has access to the information you provide or we collect?.

We retain access to all personal information that we have collected from you.

When our service is available via the websites of our partners, those partners may have access to your information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the privacy policy of each site that you visit and make sure that you are comfortable with the terms of such privacy policies before providing any personal information.

We may, if you have consented, provide any of the information we collect from you to carefully screened third parties to contact you regarding products or services that we think may be of interest to you.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.

Access to, changing or removing the information we hold

Registered users of this Site can update their information, change settings or cancel their membership on this Site's 'member’s area' page once signed in.

Cookies and tracking.

Like many websites, we use "cookies" to enable us to personalise your visits to this Site, simplify the signing-in procedure, keep track of your preferences and to track your usage of this Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites. If you wish to learn more about cookies please go to

Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how this Site is used to help us to monitor and improve our service. We cannot, however, identify you from your log files.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Security, storage and transfer of information.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store your information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you.

We will retain your information for a reasonable period or for as long as is required by law.

No data transmission over the internet can be entirely secure and, therefore, we cannot guarantee the security of your personal information and/or the use of this Site. However, we use our reasonable endeavours to protect the security of your personal information from unauthorised access or use.

The Data Protection Act.

Your personal information is protected in the UK by the Data Protection Act. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully and should be accurate, relevant and not excessive. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us. Please help us to keep your personal information accurate by updating your registration details on this Site when necessary. For more information on the Data Protection Act please see

Changes to the policy.

We may change this privacy policy from time to time without notification to you as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this privacy policy will be posted on this Site and you should regularly review this privacy policy when you visit this Site.

Unsubscribing or changing your preferences.

Please click on 'contact us' if you no longer wish to receive any information from us. If you wish to change the way that you receive information or the type of information you receive, please log in to your account and change your preferences there.