Who we are
"We" are TWPN (UK) Limited trading as both "TWPN.com" and "The WorldPropertyNetwork.com".
In general, we use the information we collect about you to:
- Help our members provide more personalised services to you
- Improve the features and services we offer
- Support our own marketing and promotion efforts.
Personal information collected
When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. In addition to asking you to submit personal information, we may also collect information about you automatically when you visit this Site. This may include information about your use of this Site as well as information about you from the emails or letters you send and which are sent to you. Finally, we may collect information about your property and the type of property you wish to purchase as well as the businesses and other services you search for and use via this Site.
Information collection and use
Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. You agree that we may obtain, hold, correlate, merge and use your information for the purpose of providing you with our services and for our internal business purposes. We may, for example, aggregate the information you provide to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you. We try to limit our customer contact program to acceptable levels, but if you wish to exercise your right to opt out, please contact us using the contact details stated above. Please note, however, that opting out could stop us contacting you from time to time about any of our services that may benefit you.
Unless you have given us your consent, we will not provide information about you to companies outside our group to use for their own marketing purposes. We disclose information about our customers only with their consent, or if we are required to do so by law. Sometimes we may need to give information to our agents and subcontractors so that they can provide our services for us. Sometimes these companies may be located abroad in countries that do not have data protection laws. In these circumstances we always take great care to ensure that your personal information is kept safe and secure.
Examples of where we may collect and use your personal information include (without limitation):
- If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time via the Site's 'member’s area'.
- The information that you complete when you contact an agent or submit an enquiry to an agent is recorded by us and is sent to the agent that you wish to contact.
- If you register with us and save details of properties you are interested in, we can identify which properties you have saved.
- If you register with us and receive email updates from us notifying you of new properties matching your criteria, we record the criteria you have set and details of the properties which we have sent to you. We may also send details of the criteria you have sent to agents to allow them to provide a more personalised service to you.
Who has access to the information you provide or we collect?
We retain access to all personal information that we have collected from you.
We may, if you have consented, provide any of the information we collect from you to carefully screened third parties to contact you regarding products or services that we think may be of interest to you.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.
Access to, changing or removing the information we hold
Registered users of this Site can update their information, change settings or cancel their membership on this Site's 'member’s area' page once signed in.
Cookies and tracking
Like many websites, we use "cookies" to enable us to personalise your visits to this Site, simplify the signing-in procedure, keep track of your preferences and to track your usage of this Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites. If you wish to learn more about cookies please go to www.allaboutcookies.org
Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how this Site is used to help us to monitor and improve our service. We cannot, however, identify you from your log files.
Security, storage and transfer of information
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store your information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.
All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you.
We will retain your information for a reasonable period or for as long as is required by law.
No data transmission over the internet can be entirely secure and, therefore, we cannot guarantee the security of your personal information and/or the use of this Site. However, we use our reasonable endeavours to protect the security of your personal information from unauthorised access or use.
The Data Protection Act
Your personal information is protected in the UK by the Data Protection Act. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully and should be accurate, relevant and not excessive. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us. Please help us to keep your personal information accurate by updating your registration details on this Site when necessary. For more information on the Data Protection Act please see www.dataprotection.gov.uk
Changes to the policy
Unsubscribing or changing your preferences
Please click on 'contact us' if you no longer wish to receive any information from us. If you wish to change the way that you receive information or the type of information you receive, please log in to your account and change your preferences there.