These terms tell you the rules for using our website http://www.twpn.com and any other website owned or operated by TWPN (UK) Limited or any of our affiliates ("our site"). These terms were most recently updated in September 2020.
Click on the links below to go straight to more information on each area:
http://www.twpn.com is a site operated by TWPN (UK) Limited ("We"). We are registered in England and Wales under company number 10312633 and have our registered office and main trading address at Victoria House, 18 Dalston Gardens, Stanmore, United Kingdom, HA7 1BU. Our VAT number is 265938459.
We are a limited company.
To contact us, please email support@TWPN.com.
We operate a system to ensure that all user feedback is dealt with fairly and consistently and is properly recorded. We welcome any suggestions that you make about how we may improve our service. We aim to respond to all such feedback, but cannot guarantee that we will be able to do so.
If you do not agree to these terms, you must not use our site.
We recommend that you print or download and store a copy of these terms for future reference.
If you use our site as a real estate broker or estate agent who has applied to list properties on www.TWPN.com, or as an employee or other representative of any such real estate broker or estate agent, our Broker and Estate Agents Terms and Conditions (which you accepted when applying to list properties on www.TWPN.com) will apply to your use of the site, and if there is any conflict between these terms and the Broker and Estate Agents Terms and Conditions, the relevant terms of the Broker and Estate Agent Terms and Conditions will apply.
If you use our site as a property developer who has applied to list properties on www.TWPN.com, or as an employee or other representative of any such property developer, our Property Developer Terms and Conditions (which you accepted when applying to list properties on www.TWPN.com) will apply to your use of the site, and if there is any conflict between these terms and the Property Developer Terms and Conditions, the relevant terms of the Property Developer Terms and Conditions will apply.
If you use our site as an immigration agent or broker who has applied to list immigration, residency and citizenship programs on www.TWPN.com, or as an employee or other representative of any such immigration agent or broker, our Immigration Agents and Brokers Terms and Conditions (which you accepted when applying to list immigration, residency and citizenship programs on www.TWPN.com) will apply to your use of the site, and if there is any conflict between these terms and the Immigration Agents and Brokers Terms and Conditions, the relevant terms of the Immigration Agents and Brokers Terms and Conditions will apply.
If you use our site as a service partner or resource provider who has applied to list your services or resources on www.TWPN.com, or as an employee or other representative of any such service partner or resource provider, our Service Partners and Resources Terms and Conditions (which you accepted when applying to list your services or resources on www.TWPN.com) will apply to your use of the site, and if there is any conflict between these terms and the Service Partners and Resources Terms and Conditions, the relevant terms of the Service Partners and Resources Terms and Conditions will apply.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for ensuring that your computer system meets all relevant technical requirements to use our site.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Where you complete the registration form to create an account on our site, you are responsible for ensuring that the information that you provide is complete and accurate and not misleading in any respects.
It is your responsibility to update and maintain any changes to that information (including your e-mail address and other contact details) by altering your details via the interface available on our site.
As part of the 'global concierge service' offered by us, and as a customer care and quality control system intended to ensure high levels of user experience, we reserve the right to advertise other properties and property related services and products to you after you have completed the registration form or otherwise filled in a property enquiry form.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@TWPN.com.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
These content standards apply to any and all material which you contribute to our site ("Contribution").
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
TWPN (UK) Limited will determine, in its discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
A Contribution must not:
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out above.
You warrant that any Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and nonproprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our sit] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in Content standards.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
When you upload or post content to our site, you grant us the following rights to use that content:
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site (including property information) is accurate, complete or up to date.
We will not be liable for any subsequent communications that you receive from such estate agent, broker, property developer or other person and we shall not be a party to, or otherwise responsible for, any transaction that you may enter into in relation to any property listed on our site.
We will not be liable for any subsequent communications that you receive from such immigration agent or broker or other person and we shall not be a party to, or otherwise responsible for, any immigration, residency or citizenship program listed on our site that you may participate in.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.If you are a business user:
We do not guarantee that our site will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, denial of service attack or other technologically harmful material that may affect your device or other computer equipment due to your use of our site or use of any website linked to it.
You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
When we consider that a breach of these terms has occurred, we may take such action as we deem appropriate.
A material breach of these terms, being the terms upon which you are permitted to use our site, may result in our taking all or any of the following actions:
To the extent possible under applicable law, we exclude our liability for all action we may take in response to breaches of these terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.